top of page

Privacy Policy

Last Updated: 18/11/2025

​

S3NTEC (“S3NTEC”, “we”, “our”, “us”) is committed to protecting the privacy of all individuals with whom we interact, and to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Notifiable Data Breaches Scheme (NDB).

​

This Privacy Policy explains how we collect, store, use and disclose personal information in connection with our engineering consultancy services, website, communication channels and professional activities.

​

By accessing our website or engaging with S3NTEC, you consent to the collection and handling of your personal information in accordance with this Privacy Policy.

​

1. TYPES OF PERSONAL INFORMATION WE COLLECT

We collect personal information that is reasonably necessary for our business activities, including:

​

1.1 Identity & Contact Information

  • Name

  • Company or organisation

  • Job title or role

  • Email address

  • Phone number

  • Postal or business address

​

1.2 Business & Project Information

  • Details provided during enquiries, tenders, proposals or service engagements

  • Project specifications, contact details and stakeholder information

  • Records of meetings, communications and contractual interactions

​

1.3 Website & Digital Information

Through our website and digital platforms, we may collect:

  • IP addresses

  • Browser and device information

  • Cookies and usage analytics

  • Website interactions, pages visited, session duration

  • Referring URLs

​

1.4 Sensitive Information

We do not typically collect sensitive information.
If sensitive information is required for any reason, we will only collect it:

  • with your explicit consent,

  • when required by law, or

  • where necessary to reduce a serious threat to health or safety.

​

2. HOW WE COLLECT PERSONAL INFORMATION

We collect information in several ways:

​

2.1 Direct Collection

  • Website contact forms

  • Email, SMS or phone communication

  • Meetings, consultations and project interactions

  • Submission of tender documentation

  • Business cards, online profiles and professional directories

​

2.2 Automatic Collection

  • Cookies

  • Website analytics (Wix Analytics and other third-party tools)

  • Device identifiers

  • Browser metadata

​

2.3 Third-Party Sources

  • Contractors, partners or subcontractors involved in project delivery

  • Publicly available information (LinkedIn, company websites, ASIC, etc.)

  • Government agencies or utilities where authorised

​

3. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION

We use personal information in connection with:

​

3.1 Service Delivery

  • Responding to enquiries

  • Preparing proposals, quotes and tenders

  • Providing engineering consultancy services

  • Managing projects and client relationships

​

3.2 Business Operations

  • Maintaining business accounts and administrative records

  • Improving our professional services

  • Managing risks, compliance and legal obligations

  • Staff, contractor and supplier management

​

3.3 Marketing & Communication

  • Maintaining client relationships

  • Providing updates, notices or service-related communications

  • Internal analytics and service improvement
    (You may opt out of marketing at any time.)

​

3.4 Legal & Regulatory

  • Meeting obligations under contracts, legislation or industry standards

  • Cooperating with regulatory authorities or responding to legal requests

We will not use your personal information for any purpose not disclosed in this Policy without your consent unless required by law.

​

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

​

4.1 Contractors & Service Providers

Including but not limited to:

  • Website hosting providers (Wix)

  • IT and cloud service providers

  • Email and communication platforms

  • Professional advisers (legal, accounting, audit)

  • Subcontractors engaged on your project

​

4.2 Government & Regulatory Authorities

Where required by:

  • Law

  • Court order

  • Regulatory or safety obligations

​

4.3 Business Transfers

If S3NTEC undergoes a merger, acquisition or business restructure, personal information may be transferred in accordance with Australian law.

We never sell, rent or trade your personal information.

​

5. DATA STORAGE & SECURITY

We take reasonable steps to protect personal information from:

  • misuse, interference or loss

  • unauthorised access, modification or disclosure

​

Security measures include:

  • Encrypted communication channels

  • Secure cloud hosting via reputable providers

  • Access controls, passwords and multi-factor authentication

  • Regular system updates

  • Restricted internal access based on role requirements

​

Where data is stored overseas (e.g., through Wix’s global servers), we ensure compliance with APP 8 relating to cross-border data transfers.

​

6. DATA RETENTION

We retain personal information only for as long as necessary to:

  • provide services

  • comply with legal and contractual obligations

  • maintain business records for taxation and audit purposes

​

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

​

7. COOKIES & WEBSITE TRACKING

Our website may use cookies to improve functionality, performance and analytics.

​

You may manage or disable cookies through your browser settings.
Disabling cookies may affect website functionality.

​

8. NOTIFIABLE DATA BREACHES (NDB) SCHEME

If a data breach occurs that is likely to cause serious harm, we will:

  1. Promptly assess the breach

  2. Notify affected individuals

  3. Notify the Office of the Australian Information Commissioner (OAIC)

  4. Take steps to mitigate and prevent future breaches

​

This complies with Part IIIC of the Privacy Act 1988 (Cth).

​

9. ACCESS & CORRECTION

You may request:

  • Access to personal information we hold

  • Correction of inaccurate or incomplete information

Requests can be made by contacting us at:
info@s3ntec.com

​

We will respond within a reasonable timeframe (usually 30 days).

​

​

10. THIRD-PARTY WEBSITES

Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policies of any outside websites you visit.

​

11. CONTACT US

For privacy matters, data requests or complaints:

S3NTEC Engineering Consultancy
Email: info@s3ntec.com

Sydney, NSW Australia

 

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

​

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically in line with legislative changes or business requirements. Updates will be posted on this page with a revised “Last Updated” date.

​

bottom of page